Help & Support

1. Contact channels

We answer every message, usually within 24 hours, 7 days a week. Complex investigations with a supplier may take longer; we will keep you informed.

• Email: ceodemmy001@gmail.com — best for account, deposit and order issues.
• WhatsApp: use the support button in the site when a number is configured.
• Telegram: link your account from My profile and use /status to check the link.

2. Deposit not credited

Check that the transfer was made to the exact account shown in your wallet and that the amount matches. Then send us: the date and time, the amount, the bank or transaction hash and a screenshot of the successful transfer. Never send your card PIN or password.

3. Order not delivered

Open My orders and check the status. Instant orders show the code immediately. Manual orders are processed by the team; if the delay shown on the product page has passed, contact us with the order reference.

4. Code or content does not work

Send the order reference, the exact error message and a screenshot. Do not publish the code in a public chat. We will check it with the supplier and, when the product cannot be delivered, refund the order to your wallet.

5. Telegram connection

• From My profile, tap Connect Telegram. Telegram opens with the message already written; just press Send.
• If the link expires, generate a new one. A link can only be used once.
• If the bot says the account is already linked, use /stop on the other account or contact support.

6. Account access

Use Forgot password on the login page. If you no longer have access to the email address, contact support from another address and provide enough information to prove ownership of the account. We will never ask for your password.

7. Security reports

If you find a vulnerability, contact us privately before publishing it. Include the steps to reproduce the issue and avoid accessing other customers’ data. We appreciate responsible disclosure and will investigate quickly.